Customer Service Representative - Munich, Germany

Munich, Germany Req #494

Friday, April 19, 2024

CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader!

At CCM Hockey, we live our values everyday:

Authenticity: Standing up for who you are, doing what you mean and what you believe in.

Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.

Teamwork: A team that works together always beats a team of highly skilled individual players.

Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

Key responsibilities:

With location in Munich, Germany, we are now looking for a Customer Service Representative to support our business. You will be key in servicing our CCM and Jackson Ultima business by support and advise on customer service matters within the regions. You will be part of the European customer service organization and report directly to the Customer Service Manager for CCM Hockey EU. Your main responsibility will be to sell, support and guide our reorder customers through incoming and outgoing sales activities through our digital tools, mainly telephone and email.

Key tasks:

To establish and maintain positive relationships with internal and external customers in the company’s best interests.
Actively sell pre-defined products.
Actively work with pre-defined ”re-order” customers.
Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
Update B24 orders into ERP system.
Part creation in Pelyco
Follow up targets
Support business on delivery of sales and financial targets and objectives

Your profile:

We are looking for a person with a degree in relevant field and at least 1-2 years of experience of Sales and/or Customer Service. Moreover, experience from working with ERP and/or sales administrative systems on detailed level is essential. You are fluent in German and English (written and spoken).

The ideal candidate is familiar with our products, the Figure Skating industry, as well as Ice Hockey industry. You are a customer focused and sales-oriented person and team player with a proven record and a winner’s attitude. A background from a Sports Equipment store and/or strong interest in sports in general is an advantage.

Additional information:

Applications should be received no later than May 12th, 2024. Furthermore, make sure to send your application now as interviews will be held continuously.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.

Other details

Pay Type Salary

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Munich, Germany